TERMS AND CONDITIONS — COUNSELOR APPLICATION

Platicas Profundas Counselors · Mexico
Version MX-2026.10.04 · Last updated: October 4, 2026

1. Operator, scope, and acceptance

The Platicas Profundas Counselors application and the related technology services (the “Platform”) are operated by Vestvired MB, S.A. de C.V., with address at Valle del General number 5816, Lomas del Valle II, Postal Code 31216, Chihuahua, Chihuahua, Mexico (“Platicas” or “Vestvired”).

Contact: admin@platicasprofundas.com. Website: platicasprofundas.com.

These Terms govern your application and participation as a spiritual counselor (“Counselor”) through the applicable electronic manifestation of acceptance. The Comprehensive Privacy Notice — Counselors governs your personal data. The operational and confidentiality obligations form part of this document. Accepting the agreement does not replace specific consent to data processing or recording that must be obtained separately.

The offering is directed to the Mexican market and you must carry out your participation in Mexico, unless expressly authorized for a different market under applicable conditions. You must be at least 18 years old and have legal capacity to assume the commitments described.

2. Nature of participation

Participation consists of voluntarily offering spaces for conversation, listening, and spiritual or human accompaniment to individual users (“Users”). Platicas provides search, scheduling, reservation, payment collection, communication, and administrative infrastructure; it does not adopt your judgments, beliefs, or recommendations as its own and does not contract with you for clinical or professional results for Users.

You do not receive from Platicas a salary, fees, commission, or share of the price of Sessions. The payment made by the User compensates Platicas for the technology and operational services connected with the reservation. A reservation covered by a Session Credit likewise does not generate an amount payable to you.

The arrangement does not require exclusivity, a minimum number of Sessions, or publication of fixed hours determined by Platicas. You choose the availability you offer, use your own resources, and may stop offering new appointments, while honoring commitments already confirmed. There is no guarantee of reservations, continued participation, visibility, income, or contributions.

You are not authorized to represent Vestvired, assume obligations on its behalf, offer guarantees in its name, or modify its conditions.

3. Application, verification, and approval

You must provide truthful, your own, sufficient, and current information about identity, age, profile, experience, training, and requested documents. You may not use another person’s data or certificates or claim credentials that you cannot substantiate.

Platicas may request clarifications, review documentation, verify relevant information through lawful means, and decide on admission or continued participation in accordance with requirements of integrity, security, capability, and community operation. There is no obligation to approve an application merely because it was received. Approval is not a professional certification, license, public endorsement, or guarantee of suitability to third parties.

You must report changes that make your profile misleading or materially affect the legality or safety of your participation. A prior review does not release you from responsibility for false statements or make Platicas a guarantor of their accuracy.

4. Strictly non-clinical scope

Sessions are not therapy, psychotherapy, clinical psychological care, psychiatry, medicine, diagnosis, treatment, or prescription. Nor are they legal, tax, or financial advice. You must keep the accompaniment within the spiritual or human scope offered.

You are prohibited from diagnosing, prescribing, promising a cure, inducing dependency, guaranteeing results, discouraging professional care, or presenting yourself as an emergency-service provider through the Platform. Do not use a profession or certification you hold to transform a Session in practice into a regulated service outside the Platicas offering.

Your profile must accurately describe your experience without using titles, statements, or advertising that lead people to believe that Platicas offers clinical care. The truthfulness of a credential does not authorize promotion of services outside the permitted scope.

If a need exceeds that scope, you must recommend that the User seek appropriate professional support, without assuming functions that do not belong to you. In the event of immediate danger, instruct the User to contact 911 or local services. Do not promise that Platicas is monitoring the call, will send help, or will respond immediately to a report.

5. Independent judgment and duty of conduct

You are responsible for your words, acts, omissions, and decisions to the extent attributable to you. You must act with honesty, respect, prudence, and appropriate boundaries; respect freedom of belief and not impose convictions, blame, humiliate, or take advantage of situations of vulnerability.

You may refuse an unlawful or unsafe interaction and end a Session when necessary to protect persons, documenting the reason through the appropriate channel and sharing only the information necessary. This authority does not permit unlawful discrimination or arbitrary abandonment of a reservation.

Admission, safety, experience-quality, and infrastructure-use rules define participation on the Platform and do not authorize the Counselor to act on behalf of Vestvired.

6. Availability, reservations, and punctuality

Publish only hours that you can attend. Keep your time zone and calendar current; removing unbooked availability does not cancel a Session that is already confirmed. You must manage any change to an existing reservation through the corresponding mechanism.

By offering a time slot, you agree to attend reservations validly confirmed for that slot, using your own device, connection, and private space. Check permissions, audio, camera, and equipment operation in advance. The ordinary duration is approximately 45 minutes, unless the reservation indicates otherwise. Operational time between appointments is not part of it.

You must connect punctually and remain available during the initial ten-minute window so the User can appear. You are not required to extend the end time because of a User’s delay. Connection logs and statuses may be reviewed in the event of an incident.

You may not refuse service because a reservation was paid with a Session Credit or ask the User for an additional payment to fulfill it.

7. Changes, cancellation, and no-shows

You have one ordinary rescheduling opportunity per Session, independent of the User’s. You must coordinate and obtain the User’s agreement to the new time before making the change. The technical ability to update the reservation directly does not authorize you to impose a different time.

If you cannot fulfill the reservation, cancel with as much advance notice as possible using the enabled flow. Avoid changes with less than 24 hours’ notice, even if a feature technically permits them. The User has a rescheduling opportunity when 24 hours or more remain; you must not pressure the User to use it instead of recording your own change or cancellation.

Your cancellation, no-show, or delay of more than ten minutes when the User does not continue may result in a Session Credit, restoration, or refund in favor of the User. These mechanisms are administered by Platicas and do not generate compensation in your favor.

There is no automatic contractual fine payable by you merely because a credit or refund is issued. This does not limit a claim for damages arising from fraud, unlawful conduct, or another breach attributable to you and legally compensable under Section 19.

Do not simulate attendance, ask the User to cancel to avoid consequences, mark a Session as completed without support, or arrange outside the system for a waiver of rights. Technical failures must be reported with sufficient information for review.

8. Voluntary contributions through Stripe

When the feature is available, a User may send you, after a completed Session, a voluntary contribution identified as a “Donation.” It is not salary paid by Platicas, is not part of the Session price, and is not guaranteed to exist. It must be voluntary, without any additional consideration being required, and without affecting the service provided to someone who does not make one.

It is prohibited to demand or pressure for a contribution, suggest that it is mandatory, condition Session duration or treatment on receiving it, request loans, or redirect charges to external personal accounts by taking advantage of the relationship on the Platform.

To receive contributions, you must complete Stripe’s requirements and keep the information required by that provider accurate and current. Transactions are processed in your connected account and are subject to its terms, verifications, fees, reversals, chargebacks, and availability of funds. Platicas does not guarantee account approval, the net amount, or a withdrawal or deposit date.

Platicas currently does not retain its own commission on contributions. Any future commission will be disclosed and must be accepted for the transactions to which it applies, without retroactively affecting those already made. This clause does not authorize an unlimited debit or arbitrary withholding.

You are responsible for the tax obligations and documentation that legally correspond to your income or contributions, without shifting Platicas’s own obligations. The term “Donation” does not imply tax exemption, deductibility for the User, or status as an authorized donee organization.

9. Session confidentiality

The identity of Users, the existence of their reservations, notes, images, voice, personal circumstances, and Session content must be treated as confidential information. Access to them for participation does not grant you ownership or a right of exploitation.

Use a private place and measures to prevent third parties from hearing or seeing information. You may not record, photograph, retransmit, publish, copy, or allow external access to a Session without the corresponding valid authorizations and legal requirements. Temporary audio capture managed by Platicas for AI does not authorize your own recordings.

You must not use transcription tools, personal AI assistants, external recording tools, or note-taking services to process User information without specific authorization from Platicas and the required consents or legal bases. Retaining identifiable external files or notes that are unnecessary and not legally permitted is prohibited.

Confidentiality permits only disclosures that are legally required or authorized and the minimum communications necessary to the support or security channel. Presenting evidence that the law permits is not prohibited, but that authority does not justify publicly disclosing intimate data.

10. Processing of User data

You may use accessible data only to prepare for and conduct the Session, consult authorized notes within the Platform, address relevant incidents, and comply with legal obligations. Creating your own databases, selling information, or reusing it for advertising, research, proselytizing, solicitation, personal purposes, or model training is prohibited.

You may not share credentials, lend access to the App, or allow another person to conduct a Session on your behalf. You must protect your devices, close unnecessary access, and immediately notify Platicas of any loss, unauthorized use, or disclosure of data related to the Platform.

If you receive a rights request concerning data obtained in the App, promptly communicate it to the privacy contact and cooperate in addressing it. Do not promise a deletion you cannot carry out and do not destroy evidence subject to a valid legal obligation. When participation ends, you must stop using the data and delete copies for which there is no basis for retention.

If you decide to carry out processing on your own behalf outside the authorized instructions and purposes, you will be responsible for your acts and for the legal obligations that apply to you as controller of that processing. This consequence does not authorize external use and does not eliminate Platicas’s own obligations.

11. Audio and artificial intelligence notes

When the User enables the feature and the required consents exist, the Platform temporarily processes Session audio to generate a summary intended for the User and a separate note intended for you. Your voice and statements may be incorporated into the audio and reflected in both texts. Video is not stored for this feature.

Capture may begin with the first participant in the room, including during the waiting period. Processing is performed through technology providers and may occur outside Mexico. Audio files are deleted through periodic processes after processing or when no longer needed for justified retries; instantaneous deletion is not promised.

Your authorization must be obtained expressly, on an informed basis, and through an authenticable mechanism when applicable, including for sensitive data you communicate. Accepting these Terms, receiving a reservation, or having the microphone enabled does not by itself replace the specific consent that is necessary. You may revoke it in accordance with the Privacy Notice. If there is no valid authorization for a Session, capture must not be carried out based solely on the User having enabled the feature.

You must not secretly interfere with controls, induce the User to consent, or promise different privacy conditions. If there is a question or revocation relating to a capture in progress, stop communicating information and contact support to resolve the corresponding processing.

Your AI note is associated with your account; it does not imply access to the exact private text intended for the User. It may contain sensitive information and errors. It is not a clinical record, certified transcript, professional assessment, or conclusive evidence. You must review it critically and keep it within the authorized purposes. Do not use it to diagnose, discriminate, advertise, train your own systems, or make uncorroborated statements.

The App does not currently offer a mechanism to individually delete each AI-generated text. Requests concerning your data or User information are handled through the privacy contact and the applicable procedure; disabling a preference does not delete prior texts.

12. Relationship boundaries and specific prohibitions

You may not use access to a User to establish sexual, romantic, coercive, or financially abusive relationships; obtain gifts, loans, or improper advantages; induce dependency or isolation; or promote self-harm, violence, hatred, or unlawful conduct.

It is prohibited to offer unauthorized services, solicit Users in order to charge them outside the Platform, sell products or investments, disseminate persistent or deceptive propaganda, manipulate reviews or reports, exchange confidential data among Counselors, or retaliate for a complaint.

Freedom of belief does not authorize coercion, discrimination, deception, or exploitation. You may not use the name Platicas or Vestvired to support an organization, doctrine, service, or personal activity without written permission.

13. Relationships outside the Platform

The Platform does not organize in-person meetings or guarantee external relationships. You may not deliberately move the service to another channel in order to charge, bypass controls, or exploit information obtained through the App.

Exceptional external communication requires a lawful purpose, sufficient authorization, and compliance with applicable rules and law. It is not validated merely because you met the User through Platicas. Confidentiality, respect, and limited-data-use obligations continue outside the App and after account closure.

Platicas does not assume as its own obligations that you agree to without its authorized representation, without prejudice to any liability that legally applies to it for its own acts.

14. Profile, reviews, visibility, and content license

You are responsible for the truthfulness and lawfulness of your profile and the content you contribute. You authorize its hosting, reproduction, technical adaptation, and presentation in the Platform’s search, reservation, and operational features through a non-exclusive, royalty-free, worldwide license, sublicensable to the necessary providers, for the time required for those purposes and applicable legal retention.

Your photograph, name, biography, stated experience, accompaniment topics, languages, general information, availability, and ratings may be displayed in accordance with the Privacy Notice. The license does not indiscriminately authorize use of your image for external campaigns or publication of your verification documents.

No position in results, traffic, rating, number of reviews, or demand is guaranteed. Platicas may adjust ordering, presentation, and search criteria for future interactions and moderate content due to risk, falsity, unlawfulness, or breach. There is no obligation to retain a specific comment if it must be removed to protect rights.

Reviews and reports must be made in good faith and contain only relevant data. You have no right to know confidential information about reporting persons, security details, or another person’s data that is not necessary to exercise a legitimate right.

15. Incidents, flags, and compliance measures

Platicas may review attendance records, cancellations, reports, account activity, and other lawfully available evidence. Flags and metrics are operational tools subject to clarification in accordance with applicable provisions.

For objective reasons of safety, breach, falsity, repeated no-shows, abuse, inactivity, risk, or operational capacity, Platicas may request clarification, limit new reservations, hide a profile, pause availability, suspend, or terminate participation. Repetition may justify a measure different from that taken in an initial case.

Urgent measures may be immediate. When appropriate, an explanation that allows the incident to be addressed will be communicated without compromising persons, investigations, or protected information. You may request review through the support contact. Automated decisions and the data used may be subject to the rights recognized by applicable law.

There is no right to remain indefinitely or to compensation for expectations of new Sessions or unpromised future contributions. This does not eliminate rights already accrued, funds that legitimately belong to you, or non-waivable legal obligations.

16. Use of software and protection of assets

The license to use the App is personal, limited to your authorized participation, non-exclusive, non-transferable, and revocable under this agreement. Proprietary software, trademarks, designs, and documentation belong to Vestvired or its licensors.

You may not copy, sell, decompile, mass-extract information, use robots, bypass controls, or conduct security testing without authorization, except where mandated by law. Nor may you use access to the Platform to build an external database of Users or exploit confidential information. These rules do not impose professional exclusivity or prohibit lawful independent activities that do not improperly use Platicas assets or data.

17. Communications, operation, and changes

We may send you operational communications related to applications, reservations, documentation, security, contributions, compliance, and applicable changes. Reminders do not replace your calendar and do not guarantee an alert on every device. Promotional communications follow the Privacy Notice.

We do not guarantee uninterrupted availability, total absence of errors, universal compatibility, or continued availability of free features. We may modify interfaces, technical requirements, providers, and future offerings, perform maintenance, and discontinue features, without avoiding existing commitments or processing data for incompatible purposes.

New contractual conditions will be disclosed and applied through acceptance or the corresponding legal mechanism. Silence does not replace required express consent. A contribution, acquired right, or previously authorized processing is not retroactively altered merely by publishing another version.

18. Tax obligations, permits, and declarations

You must comply with the obligations that legally apply to your own participation, declarations, activity, credentials, and income. You must not present yourself as tax-exempt or authorized for a profession merely because you were admitted to the App.

Platicas does not prepare your returns and does not provide individualized legal or tax advice. When a law imposes its own reporting, withholding, or compliance obligations on Platicas, it may perform them and request relevant data. No clause shifts to the Counselor an obligation that the law assigns to Vestvired on a non-delegable basis.

19. Counselor liability and indemnity

You will be responsible for legally recoverable damages, losses, and expenses arising from acts or omissions attributable to you, including fraud, false statements, breaches of confidentiality, unlawful use of data, infringement of rights, negligent acts, and material breaches.

To the extent legally valid, you must indemnify and hold Vestvired harmless from third-party claims arising directly from those acts, including reasonable, necessary, and substantiated defense expenses. Restitutions or compensation that Vestvired must bear as a direct consequence of your breach may be included when there is a basis to require recovery from you; that obligation is not presumed for every ordinary refund.

Vestvired will notify you of the claim within a reasonable time, allow your participation in the defense when appropriate, and may not impose on you a settlement involving acknowledgment or payment without your consent, except where required by law or a binding decision. No indiscriminate unilateral deduction of funds or automatic penalty is authorized.

The indemnity does not include Vestvired’s own liability, damages caused by its conduct, or penalties or obligations whose transfer is prohibited. Allocation is limited to the conduct, causation, and legally attributable proportion of each party.

20. Scope of Platicas liability

Platicas does not guarantee User conduct, the content of their statements, personal results, continuity of demand, profile placement, number of Sessions, receipt of contributions, or decisions by a bank or Stripe. It does not assume obligations that a participant undertakes without authorized representation.

For categories that may legally be excluded, no compensation is assumed for expectations of future contributions, expected commercial reputation, hypothetical opportunities, or indirect losses that are not the immediate and direct consequence of a breach attributable to Platicas. No availability level with economic penalties or income guarantee is offered.

Exclusive external causes, your breach, and force majeure may be asserted when they have exonerating effects under the law.

These limitations do not exclude Platicas’s own liabilities or rights that mandatory law prevents from being limited.

21. Termination and subsequent effects

You may stop publishing availability and request account closure through the App or the customer service contact. You must fulfill or properly manage cancellation of pending reservations. No obligation is imposed to continue offering new Sessions.

Platicas may terminate participation for the stated causes, or discontinue the future offering of the program based on a legitimate operational decision, addressing any obligations that remain outstanding. Closing the App does not by itself terminate your independent relationship with Stripe or extinguish its verifications or disputes.

You must stop using User data and Platform assets, delete copies not covered by a legal retention obligation, and cooperate with rights requests related to your actions. Confidentiality, limited use of data, responsibility for prior events, intellectual property, and outstanding obligations survive according to their nature.

22. Evidence, law, and disputes

We may retain legitimate electronic evidence of acceptance, actions, reservations, payments, and compliance. Its evidentiary value will be that provided by law and its retention will be subject to the Privacy Notice.

The relationship is governed by applicable Mexican law and, when applicable, the law of Chihuahua. Inquiries may be directed to admin@platicasprofundas.com, without support being a prerequisite for going to an authority.

The parties submit to the competent courts of Chihuahua, Chihuahua, when that choice is valid, while preserving non-waivable jurisdiction and forums relating to consumer protection, labor, personal data, or other matters. No waiver of mandatory legal protection or shortened limitation period is required.

23. Final rules

Vestvired may transfer its position in a reorganization or transfer of the business in compliance with legal requirements and with assumption of obligations by the successor. You may not assign your account or allow a substitute to attend your reservations without authorization.

Invalidity of a provision does not affect the others when they can survive. Tolerance or an exception does not constitute waiver and does not create a right to repeat the same treatment. No personal guarantees of shareholders or team members are created merely because they participate in operations, without excluding liability for their own acts.

The Spanish version governs the offering in Mexico. This document and the specific conditions validly accepted constitute the agreement, without eliminating information that is legally binding or specific privacy consents.