Pláticas Profundas (Clients)
Last updated: January 21, 2026
Platform Operator: Vestvired MB, S.A. de C.V.
Address: Chihuahua, Chihuahua, Mexico
Contact: admin@platicasprofundas.com
Website: platicasprofundas.com

By downloading, accessing, registering, or using the “Pláticas Profundas” mobile application for Clients (the “App”), you accept these Terms and Conditions (the “Terms”), as well as the policies published on the Website and/or within the App (including the Privacy Notice, the Plans and Tokens Policy, and the Cancellations Policy), which form part of these Terms by reference.

If you do not agree, do not use the App.

• Platform / Pláticas Profundas / we / us: the technology service operated by Vestvired MB, S.A. de C.V.
• Client / User / you: a person who uses the App to request Sessions.
• Counselor: an independent third party who offers Sessions through the Platform.
• Session: a live audio or video interaction between Client and Counselor.
• Tokens: digital units within the App used to access, book, or use certain features or benefits, under the rules in effect.
• Plan: any subscription/membership or recurring offer available in the App or in the app store.

The Platform is a technology intermediary that facilitates contact between Clients and Counselors for live audio or video Sessions.

The Platform does not provide medical, psychiatric, clinical psychological services, therapy, or emergency care. The Platform does not guarantee results, benefits, diagnoses, treatments, or specific improvements.

Counselors are independent third parties. The Platform does not control or direct the content of Sessions and is not responsible for the conduct, advice, recommendations, acts, or omissions of Counselors or Clients.

The App is not for emergencies. If you or someone else is in danger or at immediate risk, call 911 or local emergency services. If you need immediate support in Mexico, you may contact Línea de la Vida (800 911 2000) or other official resources available in your area.

The App is only for persons who are 18 years old or the legal age of majority in their jurisdiction (whichever is higher). By creating an account, you declare that you meet this requirement and that you will provide truthful and updated information.

You may register via email and password, Apple/Google, OTP, or other methods enabled in the App. You are responsible for maintaining the confidentiality of your account and for all activity conducted through it. You must notify us immediately of any unauthorized use.

We may reject, suspend, or terminate accounts when reasonably necessary for security, compliance, investigation, Platform integrity, or fraud/abuse prevention.

Sessions take place via audio or video. The Platform does not record Sessions.

To operate and protect the Platform, we may log and retain metadata and minimal operational records, for example: Session date/time, duration, technical incidents, connection status, transaction identifiers, security events, and anti-fraud signals.

Before completing any purchase or subscription, the App and/or the app store will display applicable information, including: price, billing frequency, taxes when applicable, benefits, Token rules, and validity periods.

Current details regarding Tokens, Plans, promotions, limits, expirations, commercial terms, and operating rules are described in the policies published on the Website and/or within the App, including:

• Plans and Tokens Policy (Clients)
• Cancellations Policy (Clients)

We may modify Plans, benefits, Token rules, promotions, prices, and features prospectively, showing changes clearly before they apply. Subscription changes are also subject to Apple/Google rules and processes.

Tokens:

• have no monetary value outside the App,
• are not refundable in cash,
• are not transferable unless expressly authorized by the App,
• may be subject to limits and validity under the rules in effect shown before purchase.

We may adjust Tokens and/or benefits when reasonably necessary due to errors, incidents, support, security, or fraud prevention.

Purchases and subscriptions are typically processed via Apple App Store / Google Play and/or their providers. Refunds, when applicable, are primarily governed by the store’s policies and applicable law.

Canceling a subscription stops future charges according to the store’s method, but does not eliminate already-consumed services or obligations previously generated.

Current rules on Session cancellation, no-show, delays, and Token returns/adjustments are described in the Cancellations Policy (Clients), incorporated into these Terms by reference.

You agree to use the App lawfully and respectfully. Prohibited conduct includes, among others:

• harassment, threats, hate, discrimination, or violence,
• explicit sexual content, exploitation, or inappropriate conduct,
• fraud, impersonation, system manipulation, or bypassing controls,
• requesting, promoting, or instructing illegal activities,
• attempting to record, intercept, or compromise communications without authorization,
• sharing third-party personal data without valid consent.

We may apply moderation and enforcement measures when reasonably necessary, including suspensions or account termination.

We may request and review information or documentation from Counselors (for example, identity, certifications, or verifications) to operate the Platform. However, we do not guarantee accuracy, validity, quality, suitability, or results. The Client agrees to use their own judgment when choosing a Counselor.

The App, its software, design, branding, texts, and proprietary elements belong to the Platform or its licensors. You are granted a limited, revocable, non-exclusive, non-transferable license to use the App in accordance with these Terms.

We may modify, suspend, or remove features, implement limits, perform maintenance, and update rules to protect users and the Platform. We do not guarantee uninterrupted availability.

The App is provided “as is” and “as available.” To the maximum extent permitted by law, we do not guarantee that the App will be error-free, uninterrupted, or that use of the App or Sessions will produce specific results.

You acknowledge that Sessions involve interactions with third parties and that the Platform does not control the content of such interactions. You use the App at your own risk and discretion.

To the maximum extent permitted by law:

• we will not be liable for indirect or consequential damages, data loss, lost profits, or reputational or moral damages;
• our total aggregate liability to you for any cause is limited to the amount actually paid by you through the App in the 12 months prior to the event giving rise to the claim.

Nothing above limits liability that cannot be limited by law.

You agree to defend, indemnify, and hold harmless Vestvired MB, S.A. de C.V. from claims arising from: (i) your use of the App, (ii) your breach of these Terms, (iii) your interaction with Counselors, or (iv) violations of law or third-party rights.

The parties will attempt to resolve disputes through internal support (admin@platicasprofundas.com). If not resolved, the competent laws of Chihuahua, Mexico will apply and the parties submit to the competent courts of Chihuahua, Mexico, unless applicable law provides a different mechanism.

To the maximum extent permitted by law, claims must be brought individually and not as part of class/representative actions.

• Force majeure: we are not responsible for failures caused by events beyond our reasonable control.
• Assignment: we may assign these Terms (for example, restructuring, merger, or sale) without your consent.
• Severability: if any clause is invalid, the remaining clauses remain in effect.
• No waiver: failure to enforce a right does not constitute waiver.
• Entire agreement: these Terms and incorporated policies constitute the entire agreement.
• Survival: liability, indemnification, and dispute clauses survive termination.

• Privacy  (Clients)
• Plans/Tokens (Clients)
• Cancelations (Clients)